FAQ
1. How can I book a taxi?
You can book a taxi online through our passenger app, by phone, or by contacting our team directly.
2. Do you operate 24 hours a day?
Our operating hours may vary. Please contact us directly for availability and advance bookings
3. Do you provide airport transfers?
Yes. We offer reliable airport transfers to and from all major UK airports, including Southend airport, Stansted airport, Gatwick airport, Heathrow airport, Luton airport, London City airport and more.
4. Can I book a taxi in advance?
Yes. We recommend booking in advance whenever possible, especially for airport transfers, special events, and larger vehicles.
5. What areas do you cover?
Whilst being based in Mlaodn, we provide local and long-distance transport services. Contact us to discuss your journey requirements.
6. Do you accept card payments?
Yes. We accept a variety of payment methods. Please ask when booking if you have specific payment requirements.
7. Do you have wheelchair-accessible vehicles?
Yes. We have wheelchair-accessible vehicles available. We recommend booking in advance to ensure availability.
8. Can I book a vehicle for a group?
Absolutely. We offer 6-seater MPVs, 8-seater minibuses, and 16-seater vehicles for group travel.
9. Do you provide school transport?
Yes. We offer safe and reliable home-to-school transport services.
10. Can I open an account?
Yes. We offer account facilities for both personal and business customers, making regular travel more convenient.
11. What if my flight is delayed?
For airport transfers, we monitor flight information where possible and will work with you to adjust your pickup time accordingly.
12. Can I travel with luggage?
Yes. Please let us know in advance if you have large amounts of luggage so we can provide a suitable vehicle.
13. Do you transport pets?
Pets may be permitted depending on the vehicle and circumstances. Please inform us when making your booking.
14. How do I apply to become a driver?
Visit our Apply page and complete the online application form. A member of our team will review your application and contact you.